Privacy and Cookie Policy | The Flooring Co

1. What information do we collect about you?

We collect information about you when you fill in forms on our website or contact us by phone, email or otherwise. We also collect information when you complete our online branding and website questionnaires, participate in discussion boards on social media or other media platforms associated with our site.

The information we collect may include:

your name, address, email address, phone number, personal description;
information relating to your proposed project you might wish us to quote or advise on (in particular information you give when filling out forms on our website.
should you work with us we might also ask for information about your website, such as: access to domains, hosting, marketing platforms and social media accounts.

Website usage information is collected using cookies. (See section 7 Cookies.)

With regard to each of your visits to our site we may automatically collect the following information using Google Analytics, if you consent to this using the cookie message that appears on every page.

Technical information, including the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

2. How will we use the information about you?

We collect information about you to:

complete any projects you commission;
provide you with any information, services or advice that you request from us;
notify you of any changes to our services;
manage your account, process invoices and payments;
and, if you agree, to email you about other recommendations and services we think may be of interest to you.

The collection and use of personal information will always relate to a legitimate business requirement. A legitimate business requirement being an activity ‘which can reasonably be considered as fundamental to the efficient delivery of a service for which The Flooring Co is responsible’ or ‘an activity which The Flooring Co is legally obliged to undertake’.

3. Where do we store your information?

The information we collect from you is stored on our server, which is password protected.

If we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential and we ask you not to share any passwords with anyone.

Please note, data transmitted via the internet (e.g. emails and online forms) may not be completely secure. We therefore cannot guarantee the security of information transmitted to our site and any transmission is at your own risk. We will endeavor to ensure strict procedures and security features will prevent any unauthorised access to information received by us.

We do not share your personal information with any third parties for marketing purposes.

If you commission a project the following information will be stored on our project management software, Harvest, and shared with our accountant:

your company name;
your company address;
contact email addresses.

4. How long do we retain your information?

Information collected via this website

We ensure personal information collected via our website is kept for no longer than is necessary. To find out more about Cookie retention, see section 7 Cookies.

If you have any queries or would like to have your information removed, please email: Info@flooringco.co.uk

5. Will we use your information for marketing?

We do not share any of your information with any third parties for marketing purposes.

On occasion, we would like to contact you about other recommendations and services we think may be of interest or value to you. If you have consented to receive marketing form us, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing.

If you no longer wish to be contacted for marketing purposes, please email:
Info@flooringco.co.uk

6. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email:
Info@flooringco.co.uk

or write to us at the following address.

Unit A 56-58 Factory Lane
Croydon
Surrey
CR0 3RL

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

7. Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

8. Children and privacy

Our website does not target, and is not intended to attract, children 15 years of age or under. The Flooring Co does not knowingly solicit personal information from children 15 years of age or under or send them requests for personal information.

9. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Cookies used on this site

The following are names of the cookies we currently use on this website. Each cookie includes a short description of what the cookie does and its expiry time.

Cookie Name	Description	Expiry
__utma, __utmb, __utmc, __utmc, ga, gat, gid	These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google’s overview of privacy and safeguarding data	Various
spd_analytics	This cookie is used to remember a user’s choice about cookies on shaunpower.com. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.	180 Days
wordfence_verifiedHuman	This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses.	24 hours
wfvt_469931293	This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses.	30 mins

10. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

11. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email Info@flooringco.co.uk

or write to us at the following address.

Unit A 56-58 Factory Lane
Croydon
Surrey
CR0 3RL